Privacy Policy

1. Introduction

MEDIA CONVEX ("we", "us", or "our") operates the website mediaconvex.mw (or any subdomain) and provides creative services including branding, graphic design, video production, and web development. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us, or engage our services.

We act as a data controller under the Data Protection Act, 2024. We process personal data lawfully, fairly, transparently, for specified purposes, and with appropriate security.

2. Information We Collect

We may collect:

Personal Information: Name, email address, phone/WhatsApp number, company name, project details (when you submit forms, email us, or chat via WhatsApp).
Automatically Collected Data: IP address, browser type, device info, pages visited, time/date of access (via cookies/analytics tools like Google Analytics if used).
Client/Project Data: Files, images, videos, or content you provide for services (processed only for project delivery).

3. How We Collect Information

Directly from you (contact forms, emails, WhatsApp, project briefs).
Automatically through cookies, server logs, or third-party tools (e.g., analytics).
From third parties (rarely, e.g., referrals).

4. How We Use Your Information

We use data for:

Responding to inquiries and providing quotes.
Delivering services (e.g., designing, producing videos, building websites).
Improving our website and services.
Communicating updates, newsletters (with consent).
Complying with legal obligations under Malawi law.

5. Sharing Your Information

We do not sell your data. We may share with:

Service providers (e.g., hosting like Netlify, email tools, payment processors — only as needed and with security).
Legal authorities if required by law.
Business partners for project delivery (with your consent).

6. Data Security

We implement reasonable technical and organizational measures to protect your data from unauthorized access, loss, or misuse (e.g., SSL encryption on forms, secure storage). However, no system is 100% secure.

7. Your Rights (Under Data Protection Act, 2024)

You have the right to:

Access your personal data.
Request correction or deletion.
Withdraw consent (where processing is consent-based).
Object to processing.
Lodge a complaint with the Malawi Data Protection Authority (via MACRA).

8. Cookies and Tracking

We may use essential cookies for site functionality. Analytics cookies (if used) help understand usage. You can manage preferences via browser settings. We do not use targeted advertising cookies currently.

9. International Transfers

If data is processed outside Malawi (e.g., cloud services), we ensure adequate protections in line with the Act.

10. Changes to This Policy

We may update this policy. Changes will be posted here with a new effective date. Continued use constitutes acceptance.

11. Contact Us

For questions or to exercise your rights:

MEDIA CONVEX
Lilongwe, Malawi
Email: mediaconvex1@gmail.com
WhatsApp: +265 893 331 701